How do I place an order?

You can easily place your order by adding the desired product to your cart, then following the steps of the payment process.

What payment methods are accepted?

We accept the following payment methods: Bancontact/ Visa / MasterCard

Is my payment secure?

Yes, all payments are processed via a secure SSL connection. Your payment information is encrypted and protected against access by third parties.

What is the delivery time?

We typically ship orders within 1 to 3 business days. Delivery time depends on your address, but items are usually delivered within 7 to 14 business days after shipment.

How can I track my order?

When your order is shipped, you will receive an email containing a tracking number allowing you to track your package.

What should I do if my order is delayed?

If you have not received your order within 5 working days, please contact us – we will look into the situation as soon as possible.

Can I return my order?

Yes, you have a 30-day return period from the date you receive your order. The item must be unused and in its original condition. Please contact us to initiate a return.

How does the refund process work?

Once we receive and approve your return, we will refund the amount within 5 business days via the same payment method.

Who pays the return shipping costs?

Return shipping costs are the responsibility of the customer, unless the error is ours (for example, if you received an incorrect or defective item).

What sizes do you offer?

Sizes are indicated on the product pages. If you are unsure, we recommend using our size guide.

How do I take care of my product?

You will find washing and care instructions on the product page or on its label. Follow them to ensure a longer lifespan for your item.

Do you have a size guide?

Yes, we have a detailed size guide to help you choose the right size. You can view it under each product or on our dedicated size guide page.

How can I contact you? You can contact us via: 📧 Email: info@toutpourvous.be What are your opening hours? Our customer service is open Monday to Saturday from 9:00 am to 5:00 pm.

Do you offer discount codes? Yes! Sign up for our newsletter and follow us on social media to receive our current offers and discounts. How do I create an account? Click on "Create an account" at the top of the page and follow the steps. With an account, you can easily track your orders and view your previous purchases. Still have questions? Contact us – we'd be happy to help!