At Tout Pour Vous , every customer is important.
We favour a personal and attentive contact, just like in a real shop.
Our team is available to advise you and answer your questions within 6 to 12 business hours .
Contact us by email: info@toutpourvous.be — we are available 7 days a week, from 9am to 10pm , with a smile.
Frequently Asked Questions
How can I contact you? You can contact us via: 📧 Email: info@toutpourvous.be What are your opening hours? Our customer service is open Monday to Saturday from 9:00 am to 5:00 pm.
Can I return my order?
Yes, you have a 30-day return period from the date you receive your order. The item must be unused and in its original condition. Please contact us to initiate a return.
How does the refund process work?
Once we receive and approve your return, we will refund the amount within 5 business days via the same payment method.
Who pays the return shipping costs?
How do I place an order?
You can easily place your order by adding the desired product to your cart, then following the steps of the payment process.
What payment methods are accepted?
We accept the following payment methods: Bancontact/ Visa / MasterCard
Is my payment secure?
Yes, all payments are processed via a secure SSL connection. Your payment information is encrypted and protected against access by third parties.
Sizes are indicated on the product pages. If you are unsure, we recommend using our size guide.
How do I take care of my product?
You will find washing and care instructions on the product page or on its label. Follow them to ensure a longer lifespan for your item.
Do you have a size guide?
Yes, we have a detailed size guide to help you choose the right size. You can view it under each product or on our dedicated size guide page.
🚚 Delivery information
All shipments are free and include a tracking code (Track & Trace) , shipped via reliable Belgian carriers , such as bpost .
Processing and delivery time:
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⏱️ Order processing: 1 to 3 business days (Monday to Friday).
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📦 Delivery time: 4 to 12 business days (shipping from Monday to Friday).
About Us
At Latie , everything revolves around timeless elegance and everyday comfort.
What is the delivery time?
We typically ship orders within 1 to 3 business days. Delivery time depends on your address, but items are usually delivered within 7 to 14 business days after shipment.
How can I track my order?
When your order is shipped, you will receive an email containing a tracking number allowing you to track your package.
What should I do if my order is delayed?
If you have not received your order within 5 business days, please contact us – we will look into the situation as soon as possible.
